Refund and Returns Policy

Vegetal Foods guarantees our customers 100% satisfaction.

We will be happy to refund any product if we deliver an incorrect or damaged item (damage that has been caused by us), we will happily replace the item at no additional cost to you.

If an item you ordered is unavailable, we will let you know when it is back in stock. If, after our checks, should the item remain out of stock, any credit due to you will be refunded.

In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges.

We do not offer returns for perichable products except a valid reason is raised at the point of delivery with affirmation from the dispatcher. For us to replace such items, customers will need to notify the delivery driver of their observation at the point of delivery.

Once customers have taken delivery of their order and signed confirming this, they take ownership of the items and Vegetal Foods will be unable to accept any returns.